Our client
Our client is an international telecommunications corporation with 266 million customers worldwide. Employing 89,000 people in France alone and another 59,000 around the globe, our client stands as one of the top ten largest mobile network operators globally.
Challenges faced
Our client faced significant challenges in fault and crisis management, service quality, and traffic management. The need to address these issues arose due to the complexity of their operations and the critical nature of the telecommunications industry.
Paving the way to success
To address our client’s needs, Amaris Consulting embarked on a comprehensive project, implementing diagnostic testing and establishing effective monitoring. The project included international telecoms traffic management and real-time management of diagnostics monitoring and recovery projects.
Our consultants identified the necessity to enhance the implementation of actions and testing for diagnosis and fault location. The establishment of critical Key Performance Indicators (KPIs) was integral to the project, ensuring effective crisis and impact monitoring across the organization. Additionally, our consultants piloted projects for the intervention team, ensuring a seamless process handover.
Furthermore, the client aimed to improve international signaling and voice traffic management, along with enhancing control of Quality of Service (QoS) over the switched telephone network, voiceover IP network, and SS7 signaling.
Benefits unlocked
The intervention by Amaris Consulting resulted in several key benefits for our client. Robust solutions were put in place for incident reporting, diagnosis, and pre-location of fault locations. The establishment of technical conferences improved crisis management, while real-time solutions enhanced diagnostics monitoring and recovery projects.
A significant outcome was the guarantee of service quality to both international and national customers through performance counters (ASR, ALLOC, etc.). Furthermore, the smooth running of all risk operations and scheduled workflows from conception to closure increased efficiency and established an effective working model for our client.
