Monte-Carlo Société des Bains de Mer is a renowned group dedicated to providing unparalleled experiences within the Principality of Monaco. Offering a diverse range of services, including hotels, casinos, spas, restaurants, clubs, events, and shopping promenades, Monte-Carlo Société des Bains de Mer stands as a prominent figure in Europe’s luxury tourism sector. Established over 150 years ago, the group now boasts a team of 3,000 permanent employees.
Our client, operating in a service-centric industry where efficiency and responsiveness are paramount, faced a significant challenge. Their existing Time & Attendance process, spread across multiple departments, had become a bottleneck, hindering smooth operations and strategic responsiveness. They sought a cutting-edge HR Management System to not only streamline but also elevate this process. The solution had to be seamlessly implemented across all departments, ensuring a unified and consistent HR approach throughout the organization. Additionally, given the nature of their business, any change or transition had to guarantee uninterrupted service.
By understanding these challenges and objectives, we were poised to identify and deploy an optimal solution that would align with the client’s strategic goals and operational requirements.
Paving the way to success
To initiate the project, Amaris Consulting embarked on a comprehensive Business Process Mapping of the diverse activities of Monte-Carlo Société des Bains de Mer. This mapping helped understand the specific steps, stakeholders and flow required to complete each service.
Our strategy employed two main approaches:
- Brown paper method, a collaborative technique where all involved stakeholders outlined the processes together.
- SAP Signavio BPM software, a digital tool for business process management that enabled us to model, analyze and optimize the processes by delving deeper into the intricacies of the operations.
By ingeniously combining these methods, we defined the HR/Time & Activity Management workflows.
Upon this thorough analysis of the client’s business processes, Amaris Consulting was able to provide insightful recommendations. We highlighted areas for optimization and identified key priority processes, such as employee onboarding and time management, recognizing their crucial role in this transformative journey.
Amaris Consulting’s HR management solution empowered Monte-Carlo Société des Bains de Mer to embrace an organizational transformation. This was not just about integrating an innovative tool; it was a shift in how they managed HR process. By adopting this solution, Monte-Carlo Société des Bains de Mer streamlined their traditionally manual procedures, leading to unprecedented efficiency throughout their organization.
Our commitment to Monte-Carlo Société des Bains de Mer went beyond just deploying a system. We supported them throughout the entire journey, fostering a collaborative and participative approach. Through a year-long close collaboration, we not only ensured a seamless transition, but also fostered a high acceptance rate among their teams. This transformation further translated into an enhanced onboarding process for new hires.
A pivotal element in the success of this project was the combination of two distinct areas of expertise within Amaris Consulting: Business Process Mapping and Crowd Management. This blend ensured an approach that was both efficient and people centric.
At Amaris Consulting, we care about finding and delivering the right solutions for our clients and we always strive for excellence. Learn more about our HR & digital HR transformation solutions here.